PrivacyPolicy.

This Privacy Policy applies to information collected through the Canva Group website, contact forms, property enquiry forms, site visit requests and other direct communications with Canva Group.

For the purposes of this policy, references to "Canva Group", "we", "us" or "our" mean Canva Group and the relevant teams responsible for handling your enquiry or requested service.

Depending on how you interact with us, we may collect different types of information, including:

• Name, phone number, email address and other contact information.
• Information you provide through contact, enquiry or site visit forms.
• Property preferences, project interests, requirements, budget information and other details you voluntarily provide.
• Information relating to requested services, property discussions, appointments or site visits.
• Communication records and information contained in messages, emails or other enquiries sent to us.
• Technical information such as browser type, device information, approximate location, IP address and website interaction data where collected through standard technologies.

Information may be collected when you:

• Submit a contact or enquiry form on our website.
• Request a property site visit or appointment.
• Contact us by phone, WhatsApp or email.
• Ask about a project, property, service or investment opportunity.
• Browse or interact with our website and its features.
• Communicate with our representatives in connection with a property or service.

We may use the information you provide for purposes including:

• Responding to your questions, enquiries and requests.
• Contacting you about a property, project or service you have shown interest in.
• Arranging and managing requested site visits or appointments.
• Providing information about property availability, specifications, pricing and related services.
• Understanding customer requirements and improving our services.
• Maintaining internal enquiry and communication records.
• Operating, maintaining, securing and improving the website.
• Complying with applicable legal, regulatory or contractual requirements.

When you submit an enquiry about a property or request a site visit, we may use the information you provide to understand your requirements and arrange communication or appointments with the appropriate Canva Group team.

Information supplied in connection with a property enquiry may also be retained where reasonably necessary to maintain an enquiry history, respond to future communications, administer a requested service or comply with applicable requirements.

If you contact Canva Group by phone, WhatsApp or email, we may retain relevant communication details so that we can respond to your enquiry, follow up on a requested service and maintain appropriate business records.

• Phone numbers may be used to return calls or provide requested information.
• WhatsApp communications may be handled through the WhatsApp platform and are also subject to WhatsApp's own terms and privacy practices.
• Email addresses may be used to respond to enquiries and send information directly related to your request.

When you visit our website, certain technical information may be automatically processed by our hosting, security, analytics or website infrastructure providers.

• IP address or approximate network information.
• Browser type, operating system and device information.
• Pages visited and general website interaction information.
• Date, time and duration of website access.
• Technical information necessary for website security, reliability and performance.

This information is generally used in aggregated or operational ways to maintain website functionality, protect against abuse and understand how the website is being used.

Our website may use cookies or similar technologies to support essential website functions, remember certain preferences, improve performance and understand website usage.

Where third-party analytics or similar technologies are used, those providers may process information according to their own privacy policies. You can generally control or restrict cookies through your browser settings, although doing so may affect certain website functionality.

Canva Group does not intend to sell your personal information as a commercial product. Information may, however, be shared where reasonably necessary to operate our business or provide a service you have requested.

• With authorised Canva Group personnel who need the information to handle your enquiry or request.
• With service providers supporting website hosting, communication, security, analytics or related operations.
• Where required for a property transaction, documentation or service you have specifically requested.
• Where required by law, court order, regulatory authority or other lawful process.
• Where necessary to protect the rights, property, security or legitimate interests of Canva Group, our customers or others.

Our website may contain links to third-party websites, platforms or services, including communication, mapping, social media or other external services.

Once you leave the Canva Group website and interact with a third-party service, that service's own privacy policy, terms and data practices may apply. Canva Group is not responsible for the privacy practices of independent third-party websites or platforms.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, providing requested services, resolving disputes and complying with applicable legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask us to delete or stop using information where there is a lawful basis to do so.
• Withdraw consent where processing is based on consent and withdrawal is legally applicable.
• Ask questions about how your information is being used.

Requests may be subject to verification and applicable legal or contractual requirements. Some information may need to be retained where required by law or where there is a legitimate reason to retain it.

Our website and property services are intended for adults and are not directed specifically toward children. We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology or applicable requirements.

When changes are made, the updated version will be published on this page together with the revised "Last updated" date. We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy, want to update information you have provided, or wish to raise a privacy-related request, please contact Canva Group using the details below.